Terms of Service

Eligibility and accounts

You must be at least 18 years old and legally able to enter into a contract, and you must not be located in, ordinarily resident in, or acting on behalf of anyone in a country or region subject to comprehensive sanctions or an applicable export-control prohibition. You must have authority to bind any organization you represent, provide accurate information, and protect your credentials. You are responsible for activity under your account and must promptly report unauthorized use.

If marketed, signup credits are issued only after successful email verification and only while payment is enabled and the configured amount is positive.

The service and AI-assisted output

Zillusion is an AI-assisted web-data service that can discover sources, build and validate scrapers, and produce reports, artifacts, robots, run output, and datasets. Features and results may be experimental, incomplete, or inaccurate. You must review output before relying on it and remain responsible for decisions and downstream use.

Your instructions, targets, and content

You represent that you have all rights and authority needed for prompts, uploads, target URLs, target accounts, credentials, collection, processing, and downstream use. You grant us the limited rights needed to operate, secure, and support the service. You retain ownership of your content subject to third-party rights.

Credits, reservations, and pricing

Credit packs are one-time prepaid service-use units, not subscriptions, money, stored value, or redeemable assets. There is no automatic renewal. Public pack pricing and the Creem checkout price displayed at purchase time apply to that purchase.

Runs usually reserve approximately 400–1,200 credits depending on run type. Reservations are estimates, not fixed charges; the final charge follows actual recorded usage.

Paid credit expiry: Purchased credits do not expire. Promo expiry: promotional credits are not automatically expired; a promotional grant may carry an expiry date, but we do not currently run any process that removes unused promotional credits. Purchased and promotional credits are held as a single account balance rather than as separate spendable pools, so no consumption order applies between them. Credits are personal to your account and cannot be transferred, resold, or exchanged for cash. Termination balance: if your account is deleted or terminated, any remaining balance is forfeited, except where a refund is due under the policy below or applicable law requires otherwise.

Payments, taxes, refunds, and chargebacks

Creem is the Merchant of Record and handles checkout, payment, invoices, applicable indirect taxes, refunds, disputes, and chargebacks. Card information is entered on Creem-hosted checkout.

Refund requests are governed by the following policy, without limiting mandatory statutory rights. A purchase is refundable in full within 14 days of purchase if none of its credits have been used. Credits deducted in error because of a service failure are restored. Duplicate charges and accidental duplicate purchases are refunded in full. Once any credits from a purchase have been used, the remaining balance of that purchase is not refundable. Credits associated with a refunded or charged-back purchase may be removed. Contact support@zillusion.app.

Acceptable use

The Acceptable Use Policy is incorporated into these Terms. It applies to your direct actions and actions executed by agents at your direction. You must supervise agents and comply with target-site rules and applicable law.

Intellectual property

We and our licensors retain rights in the service, software, models, interfaces, branding, and documentation. Subject to these Terms, we grant you a limited, revocable, non-transferable right to use the service. Feedback may be used without restriction.

Suspension and termination

We may rate-limit, suspend, or terminate access for risk, nonpayment, unlawful conduct, material breach, harm to the service or others, or legal requirements. Notice and appeal process: we give you notice before acting, or promptly afterwards where a delay would risk harm, breach a legal duty, or defeat the purpose of the measure; you may appeal within 30 days by writing to legal@zillusion.app, and the appeal is reviewed by someone who was not involved in the original decision. You may permanently and irreversibly delete your account from Settings after re-entering your password and the displayed confirmation phrase. Access is revoked immediately and physical cleanup continues asynchronously. You may also contact support@zillusion.app or privacy@zillusion.app for assistance.

Disclaimers, liability, and indemnity

To the extent permitted by law, the service is provided “as is” and “as available.” We do not warrant uninterrupted operation, legal compliance of your use, or the accuracy, completeness, or fitness of AI-assisted output.

Liability exclusions and cap: to the maximum extent permitted by law, we exclude liability for indirect, incidental, special, consequential, exemplary, or punitive damages, and for lost profits, lost revenue, lost business, lost or corrupted data, and the cost of substitute services, however caused. Our total aggregate liability for all claims arising out of or relating to the service is limited to the greater of the amounts you paid us for the service in the twelve months before the event giving rise to the claim, or US$100. Indemnity terms: you will defend, indemnify, and hold us harmless from third-party claims, damages, losses, and reasonable legal costs arising from your content, the targets and instructions you direct the service to act on, your use of generated output, your breach of these Terms or the Acceptable Use Policy, or your violation of law or third-party rights. We will notify you promptly of any such claim, allow you to control the defense of claims that concern only your conduct, and cooperate at your expense; you may not agree to a settlement that imposes any obligation on us without our prior written consent. Nothing excludes liability that cannot lawfully be excluded.

Governing law and disputes

Governing law: the laws of the State of Delaware, United States, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. Courts or venue: the state and federal courts located in the State of Delaware, United States, to whose personal jurisdiction you and we consent, except where mandatory law entitles you to bring proceedings in the courts of your country of residence. Dispute procedure: before filing a claim, send a written description of the dispute to legal@zillusion.app and allow 30 days for good-faith resolution; if it is not resolved, either party may bring the claim in the courts named above. We do not require binding arbitration and we do not ask you to waive class actions. Either party may seek injunctive relief at any time for misuse of intellectual property or unauthorized access to the service. Statutory consumer rights remain unaffected where they cannot be waived.

Changes

We may update these Terms. Material changes will be communicated by email to the address registered to your account at least 30 days before they take effect, except where a change must take effect sooner to meet a legal requirement, and take effect as stated in the email notice. Continued use after the effective date constitutes acceptance where permitted by law.

Contact

Legal: legal@zillusion.app. Support and refunds: support@zillusion.app. Address: 8 The Green, Suite A, Dover, Delaware 19901, United States.